🔁 Refund, Return & Exchange Policy – Urban Libas

 

❌ Cancellation Policy

If you wish to cancel your order, please do so before it is shipped.

• 📧 Email: urbanlibasindia@gmail.com
• 📞 Contact: 8898227912
• Please mention your Order ID

👉 If cancelled before shipping, a full refund will be processed.

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🔄 Return Policy

We offer a 2-day return policy from the date of delivery.

✅ Eligible for Return:

• Product received in damaged/tampered condition
• Item is unused
• Returned with original packaging (tags, labels, etc.)

🚫 Not Eligible:

• Used or damaged by customer
• Customized products
• Return requested after 2 days
• Sale items

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📦 Important Instructions:

• If package is damaged at delivery → refuse to accept it
• Email us with your Order ID immediately
• Returns are accepted only via Email, Chats & Whatsapp request (not via Instagram/Facebook)

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💰 Return Charges:

• ₹200 return shipping will be deducted from refund

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⏳ Refund Timeline:

• Refund will be processed within 4–7 days after product is received at our warehouse

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🔁 Exchange Policy

You can request an exchange within 2 days of delivery.

📩 How to request:

• Email us with:
  • Order ID
  • Reason for exchange
  • Pickup address

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🚚 Pickup:

• If reverse pickup is available → we’ll arrange it
• Otherwise, courier the product to:

📍 Urban Libas Address:
*****************

****************

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📌 Exchange Terms:

• Replacement will be shipped within 5–7 working days
• Delivery time depends on your location
• Customized items are not eligible for exchange

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🔁 Exchange Return Rule:

• Exchanged items cannot be returned
  

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📞 Support

For any assistance:

📧 Email: urbanlibasindia@gmail.com
📞 Phone: 8898227912

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⚠️ Important Note

❗ Items purchased during SALE are not eligible for return or exchange